Legal Information

GENERAL TERMS AND CONDITIONS RELATING TO THE USE OF THE WEBSITE

Please read the following section carefully as it contains the legal terms and conditions that you agree to when you use this web site ("the Site"). Additional terms and conditions apply to the products and services offered on this Site.
These will be drawn to your attention when you browse or apply for these products and services.

1. Operator

The Site is operated by U K Insurance Limited (registered office: The Wharf, Neville Street, Leeds, LS1 4AZ; registered in England number 1179980) on behalf Volkswagen Financial Services (UK) Limited (registered in England number: 2835230; registered office: Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR). U K Insurance Limited is referred to in these terms and conditions as "UKI", "us" or "we". U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202810. The Financial Conduct Authority website, which includes a register of all regulated firms, can be visited at http://www.fca.org.uk, or the Financial Conduct Authority can be contacted on 0800 111 6768. Please note that if you need advice on financial or investment decisions you should approach a financial adviser.

2. Availability

Whilst we have taken care in the preparation of the Site, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted or error free access to all or any part of the Site at all times or that any defects will be remedied or that the Site or the server that makes the Site available are virus or bug free. Access may be suspended occasionally or restricted to allow for maintenance or for the introduction of new services or products.

3. Intellectual Property

Images, logos, trademarks and names on the Site which identify UKI, Volkswagen Financial Services (UK) Limited or third parties and their products and services are proprietary marks of UKI, Volkswagen Financial Services (UK) Limited and/or the relevant third parties. Nothing in the Site shall be deemed to confer on any person any licence or right on the part of UKI, Volkswagen Financial Services (UK) Limited or any third party with respect to any such image, logo or name.

UKI or Volkswagen Financial Services (UK) Limited are unless otherwise stated the owners of all copyright and database rights and other intellectual property rights that exist in the Site and its contents. You may not publish, distribute, extract, re-utilise or reproduce any part of the Site in any material form (including photocopying or storing it in any medium by electronic means) other than in accordance with the limited use licence set out in our copyright notice or as permitted by the Copyright Designs and Patents Act 1988 as amended or the Copyright and Rights in Databases Regulations 1997 as applicable or any equivalent legislation as may apply in the UK from time to time.

UKI and Volkswagen Financial Services (UK) Limited shall take such action as is necessary to protect their intellectual property rights in this Site. You acknowledge that damages may not be an adequate remedy for any infringement of such rights by you and that UKI and Volkswagen Financial Services (UK) Limited are entitled to the remedies of injunction, specific performance, orders to deliver up infringing copies and any other statutory or equitable relief for any threatened or actual infringement and that no proof of special damages is necessary for reliance on such remedies. By using this Site you agree to comply with the terms of our copyright notice.

4. External Links

From time to time we may provide links to other web sites which are not under the control of UKI. These links are provided for your convenience. When you activate these links, you will leave the Site and we do not endorse or take responsibility for the content on those web sites or the availability of those web sites, and we are not liable for any loss or damage which you may suffer by using those web sites. If you decide to access linked web sites you do so at your own risk.

5. Disclaimer

The following provisions should be read carefully as they exclude or limit our legal liability in connection with your use of this website. Nothing in these terms and conditions attempts to exclude liability that is not permissible under applicable law, including without limitation, liability for death or personal injury caused by our negligence, or liability for fraud or fraudulent misrepresentation.

Nothing in these terms and conditions shall exclude, limit or restrict our duties and liabilities to you under the Financial Services and Markets Act 2000, or any conduct of business rules that we are bound to comply with.

While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials are appropriate or available for use either in the United Kingdom or in other jurisdictions. If you use this website from other jurisdictions, you are responsible for compliance with applicable local laws.

We accept no liability in contract, tort, negligence, statutory duty or otherwise (to the maximum extent permitted by applicable law) arising out of the use of or access to this website (which includes without limitation) any errors or omissions contained in this website or if the website is unavailable and we shall not be liable for any direct or indirect:

economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings);
loss of goodwill or reputation;
special, incidental, consequential loss or damage, suffered or incurred arising out of or in connection with your use of this website and these terms and conditions.

Access to and use of this website is at the user's own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

Please note that this disclaimer does not affect your statutory rights in respect of any products or services that you purchase from this site.

6. Amendment of the Terms and Conditions

We reserve the right to amend these terms and conditions without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on this Site. As these terms and conditions may be updated from time to time, we suggest that you check them whenever you visit the Site.

If any of these provisions shall be unlawful, void or unenforceable for any reason the particular provision shall be deemed deleted and will not affect the validity or enforceability of the remaining provisions.

7. Recording of Telephone Calls and Emails

Telephone calls or email correspondence made by you to UKI or Volkswagen Financial Services (UK) Limited as a result of your access to the Site may be randomly recorded. By using such communication methods you are consenting to such recording.

8. Jurisdiction and Law

This Site is directed at UK, Channel Islands and Isle of Man residents only and applications for products from residents of other jurisdictions will, unless otherwise stated, not be accepted. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.

9. Use of Site

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

10. Privacy

Through your use of the Site you agree that personal information that is provided will be dealt with in accordance with our privacy policy provided within your policy documents.

COPYRIGHT NOTICE

Copyright

All copyright in the material contained on this web site (the "Site") except material provided by third parties, belongs to U K Insurance Limited or Volkswagen Financial Services (UK) Limited ("the Site Material"). All rights reserved. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions:

Licence to copy for personal use: You may for your personal use save to your individual storage medium copies of the Site Material as necessary and incidental to your acts of viewing it, and you may print for your personal use so much of the Site Material as is reasonable for private purposes provided that all proprietary notices are retained.

Licence to recopy for limited purposes: You may recopy the Site Material to individual third parties for their personal information only if: (a) you acknowledge the relevant Volkswagen Financial Services (UK) Limited web page as the source of the material and you must include such acknowledgement in the copy of the Site Material; and (b) you inform the third party that these conditions apply to him or her and that he/she must comply with them. This licence to recopy does not permit incorporation of the Site Material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of a page from the Site may be distributed or copied for any commercial purpose.

No part of this Site may be reproduced on or transmitted to or stored in any other web site or other form of electronic retrieval system.

U K Insurance Limited or Volkswagen Financial Services (UK) Limited reserve the right to withdraw or modify the licences set out above at any time.

IMPORTANT: the licences set out above DO NOT APPLY to material provided by third parties. For permitted use of third party content you must apply to the relevant content owner.

Whilst U K Insurance Limited is willing to allow appropriate links to this Site, it reserves the right, at its absolute discretion, to prohibit any link from another web site or equivalent entity to materials or information on this Site. In any event, and without prejudice to that, any link to material or information on this site must be neither misleading or deceptive and must fairly indicate Volkswagen Financial Services (UK) Limited as the destination of the link.

COMPLAINTS

We aim to provide you with a first class online service. However, there may be times when you feel that we have not done so. If this is the case, we would rather be told about it so that we can do our best to solve the problem. If you have a complaint then please contact us and we will make sure that your complaint is considered immediately.

If there is a disagreement between us which we cannot resolve to your satisfaction you can refer the complaint to the Financial Ombudsman Service (FOS) who, once contacted, will liaise with us on your behalf. The FOS will then inform you directly of its decision. Referral to the FOS will not prejudice your right to take subsequent legal proceedings. Their address is:

The Financial Ombudsman
Exchange Tower,London, E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123

EUROPEAN ONLINE DISPUTE RESOLUTION PLATFORM

The European Commission has launched the European Online Dispute Resolution platform (ODR platform). The ODR platform is a website which helps customers who've bought something online in the EU if a dispute arises.

The platform will send your complaint to a certified Alternative Dispute Resolution Provider who works to solve the problem. In the UK that would be the UK Financial Ombudsman Service. The ODR can also offer translation services if your complaint is with a company in a different country.

Access the ODR platform.

You can still contact us directly.

SITE ACCESS AND PASSWORD USAGE

The Site is directed at those who can access the Site from the UK and is intended for use by UK residents only. Applications for products from non-UK residents will, unless otherwise stated, not be accepted.

You must not use the Site in any way that causes or is likely to cause access to be interrupted, or impaired in any way and you acknowledge and agree that you are responsible for electronic communications sent from your computer.